Delivery

Where do you deliver?

We now deliver to USA and Canada mainland addresses.  Unfortunately are unable to deliver to addresses outside the USA or Canada via our website. If you would like your order to be delivered outside of the USA or Canada please call our customer service line on 1 877 808 4725  (Monday - Friday 9am - 5pm EST).

How much does delivery cost?

We use USPS for delivery within the US and CanadaPost for delivery within Canada. Delivery costs are a flat rate per order not per item.  A nominal charge will be added to cover the costs of packaging and handling.

How long does delivery take?

Orders received will be processed between Monday and Friday, within 2 working days of receipt of order. Delivery will then be made by USPS or CanadaPost within 2 to 5 working days.

What happens if I am out when they try to deliver?

If there is no one to accept your parcel, USPS or Canada will leave a notification card for you to contact them to arrange a more convenient time to collect or deliver.

Who do I contact if I have a query about my order?

If your order is late or you have not received a card at your door, please do not hesitate to contact our customer service line at 1 877 808 4725 (Monday - Friday 9am - 5pm EST) or email us at the address below.

orders@vitalbabyusa.com

 

Returns

If you have a problem with any of the items you have purchased from us, please call our customer service line at 1 877 808 4725 (Monday - Friday 9am - 5pm EST) or email us at the address below (remembering to quote your order number).

orders@vitalbabyusa.com

We will do our best to resolve any problems with you over the phone. If we cannot correct the problem we will be happy for you to return your item for a replacement or refund. Unfortunately we are unable to accept returns of used products unless the product itself is faulty. If you simply want to return a product that you have purchased from us it is not a problem as long at the product is unopened and in its original packaging. Please contact customer service at 1 877 808 4725 (Monday - Friday 9am - 5pm EST) or email us at the address below, quoting your order number and we will be able to give you instructions on how to return your order safely.

info@vitalbabyusa.com

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